GRIEVANCE REDRESSAL POLICY

At Classywearz, operated and managed by Cinitech Solutions Private Limited, we strive to deliver a dependable and transparent shopping journey for every customer. We believe in addressing concerns fairly, promptly, and responsibly. Our Grievance Redressal Policy explains the process we follow to handle complaints and feedback in line with applicable laws and best practices.

What is Considered a Grievance?

A grievance refers to any concern, complaint, or dissatisfaction related to products or services purchased through our platform for which a customer seeks resolution. This may include, but is not limited to, issues involving product quality, manufacturing defects, incorrect or delayed deliveries, payment concerns, difficulties related to returns, refunds, or exchanges, dissatisfaction with customer support, and queries regarding our policies or processes.

How to Raise a Concern

If you experience any issue, we encourage you to contact us using our available support channels. The process is outlined below:

• Access the Contact Section

Visit the “Contact Us” page available on our website or mobile application.

• Choose the Relevant Category

Select the category that best describes your concern to help route your query correctly.

• Submit Your Details

Provide complete information, including your order ID, a clear description of the issue, and any supporting images or documents.

Our customer support team will review your request and respond accordingly.

Escalation to the Grievance Officer

If you are not satisfied with the resolution offered by our customer support team or if your concern remains unresolved, you may escalate the matter to our designated Grievance Officer, in accordance with the Information Technology Act, 2000, and other applicable regulations.

To ensure accountability and regulatory compliance, Classywearz has appointed a Grievance Redressal Officer who oversees complaint handling and addresses escalated concerns.

Grievance Resolution Process

• Acknowledgement

We will confirm receipt of your grievance within 48 hours through email communication.

• Reference Number

A unique grievance ticket number will be generated and shared, enabling you to follow the progress of your complaint.

• Resolution Timeline

Our team, in coordination with the Grievance Officer, will make every effort to resolve the matter at the earliest, generally within 7 working days or as mandated by applicable laws.

• Progress Updates

You will receive timely updates regarding the status of your grievance via your registered communication channel.

Closure of Complaint

Your grievance will be considered resolved and closed under the following conditions:

• When a satisfactory solution has been provided.
• When there is no response from your side within a reasonable timeframe after a resolution is communicated.
• When a final decision has been issued in accordance with our internal policies and applicable legal requirements.

Contact Information

To submit a grievance or for further assistance, please contact us at: cinitechsolutionprivatelimited@gmail.com

Note

This policy may be revised periodically. Please refer to our Terms of Use and Privacy Policy pages for the most current version.